We are the pioneer in emergency mitigation invoice audits.

SecondLook w Water-1

Over $200M in IICRC-Validated

Indemnity Reductions


SecondLook is an Emergency Mitigation Invoice Audit service offering extensive benefits to  insurance carriers and policyholders while ensuring industry standards are adhered to on every file. Precision and transparency are essential in claims management, and SecondLook delivers on these principles.

Wardlaw's SecondLook program was organically built at the request of one of our clients in 2013. To date, we have documented indemnity reductions validated by IICRC to the tune of more than $200 Million. 

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Individualized Review

Our Mitigation Specialists conduct individualized audits of the file, ensuring that the mitigation performed follows IICRC and S500 standards. 

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Reduction in Overpayment

Through our detailed audit process, we identify, consult and negotiate discrepancies in charges not validated by industry standards. 

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Good Faith Settlements

Mitigation Specialists obtain a good faith settlement directly with the Emergency Service Vendor through reaching an agreed scope of loss.

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Low Tiered Fee Program

Our transparent tiered fee schedule ensures cost predictability and eliminates surprises. Ask about our zero-incentive guarantee.


SecondLook includes robust analytics, giving carriers valuable insights into their loss exposure and indemnity reductions. 

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All Emergency Services

We meticulously audit invoices for all emergency services; such as fire, water, smoke, pack-in/pack-out, asbestos, biohazards & more.

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Certified Specialists

Our team of Mitigation Specialists are licensed adjusters and IICRC/WRT certified ensuring their knowledge is unique to mitigating loss for P&C insurance. 

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Customer Service

We pride ourselves on delivering exceptional customer service, ensuring that carriers remain informed and satisfied with our services.

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Ready to explore our services and experience the benefits of SecondLook? Contact us today for a Q&A and to learn about our no-cost pilot.