"Helping others is, by far, the most rewarding aspect of

claims handling."

Pat N. Wardlaw, Founder

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Welcome to Wardlaw Claims Service – where trust meets expertise. We're dedicated to Accuracy, Service, and Speed; making Wardlaw the top choice for insurance carriers and adjusters.

Our Mission

At Wardlaw Claims Service, our mission is clear: To provide exceptional claim services and innovative risk solutions that empower our clients to navigate the complex world of insurance confidently. We are driven by a passion for excellence, a commitment to integrity, and a relentless pursuit of customer satisfaction.

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Our Vision

Our vision is to be the premier choice for insurance carriers and adjusters seeking unmatched expertise, reliability, and partnership. We aim to set industry standards by consistently delivering exceptional claim services, pioneering risk solutions, and fostering enduring relationships built on trust.

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Our Values

Our core values are the foundation upon which we've built Wardlaw Claims Service:

  • Integrity: Integrity is the cornerstone of our business. We operate with the highest ethical standards, ensuring transparency, honesty, and fairness in all our interactions.

  • Expertise: Our team comprises industry experts who bring years of experience and knowledge to every claim. We continually invest in training and technology to stay ahead of industry trends and deliver top-notch solutions.

  • Reliability: We understand the importance of reliability in the insurance world. Our clients trust us to handle their claims promptly, efficiently, and accurately, and we take that responsibility seriously.

  • Collaboration: Collaboration is key to our success. We work closely with our clients, adjusters, and partners to tailor solutions that meet their unique needs. We believe in the power of teamwork and open communication.

  • Innovation: We embrace innovation as a means to drive progress. We continuously seek new ways to improve our services, leveraging cutting-edge technology and creative thinking to stay at the forefront of the industry.

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Our History

  1. 1965
  2. 1993
  3. 1994
  4. 2001
  5. 2004
  6. 2006
  7. 2008
  8. 2011
  9. 2013
  10. 2015
  11. 2017
  12. 2023
  13. 2024

  1. The Beginning

    Founded by Pat N. Wardlaw, a one-person operation grew into a small team of adjusters.

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  2. The Next Generation

    Pat Wardlaw retires and keeps the company in the family by selling to his children: Mike N. Wardlaw, Rebecca Wardlaw Meadows, and William F. Wardlaw.

  3. Going Nationwide

    A HUGE milestone is reached with adjusters from coast to coast, Wardlaw is now a nationwide claims management firm. 

    A NEW COMPANY

    Subsidiary company, Custom Data Systems, is formed using technology to serve our customers with integrity, accuracy, & excellence.

     

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  4. Leading the Way

    Strategic management team formed to provide hands-on, on-site management presence.

    A New Division

    Auto division is launched.

  5. Setting the Standard

    Wardlaw Training Center and curriculum is established and our 1st Annual Adjuster conference is held.

  6. Built From the Ground Up System

    CATAPULT, our proprietary claims management system, goes live.

  7. Industry Leading Training Center

    Our growth continues as we open our 43,000 sq. foot training center and office complex in the heart of Waco, Texas.

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  8. Continued Growth

    A major expansion! Our management team doubles in size; stringent QA processes implemented, including QA team dedicated to each account. 

  9. New Service Launched

    SecondLook, our ERS Invoice Review Service, is created at the request of clients and claims leaders.

  10. Fifty Years Strong

    Wardlaw proudly celebrates 50 years as a leading nationwide claims management firm.

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    Pat Wardlaw, Founder, at our 50th Anniversary Adjuster Conference. 

  11. Record Claims Handling

    Wardlaw exceeded all prior years' catastrophe claims handling with our response to Hurricanes Harvey & Irma. We trained hundreds of field and desk adjusters to allow responsiveness claims management when our clients reached an unprecedented need. 

  12. SecondLook Exceeds $200M

    After 10 years, SecondLook reaches a total reduction in IICRC-validated indemnity for all clients to date exceeding $200 Million!

  13. Wardlaw Opens NEW 30,000 sq ft Dallas Office!

    May 24, 2024

    Our new office is in the heart of DFW and features over 200 workstations, 6 conference rooms, coffee shop, restaurant, fitness center and more!  

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We take pride in our ability to manage Daily and Catastrophe Field Claims across the United States. With more than 50 years of experience, we've been trusted to respond to hundreds of Catastrophes.  Whether it's over the phone or on-site, Wardlaw's distinctive approach to each claim prioritizes Accuracy, Customer Service and Speed. It's the Wardlaw Way!

As a third-generation family-owned business, our commitment to coverage goes beyond geographical boundaries. We adapt to our clients and the industry's evolving needs, staying agile and responsive in an ever-changing insurance landscape. With Wardlaw Claims Service by your side, you can trust that your claims will be handled with precision and care, no matter where or when they arise.

In choosing Wardlaw Claims Service, you select a partner who shares your values, understands your mission, and envisions your success. Join us in our journey to redefine excellence in the insurance industry, one claim at a time. Together, we'll navigate the future of insurance with confidence and trust as our guiding principles.
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Wind and Hurricane Deductibles: Evolution, Implementation, and Impact on Carrier Operations

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The implementation of percentage-based wind and hurricane deductibles represents one of the most significant structural...
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The Critical Role of Continuing Education for Claims Professionals: Going Beyond the Basics

Sep 25, 2024 by Wardlaw

In the ever-evolving landscape of insurance claims, staying current with industry trends, regulations, and best...
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SecondLook: Pioneering Accurate Mitigation Exposure for Over a Decade

Aug 9, 2024 by Wardlaw

Wardlaw Claims Service is proud to celebrate over a decade of SecondLook, our Mitigation Invoice Audit service designed...